In today’s competitive landscape, some people, organizations, and companies stand out by serving the community or customer by going ‘Above and Beyond’ expectations.
I recently bought two PuroAir air filtration systems: a 400 and a 200 to help filter the air in our home. The 400 series was for the larger part of the house; it worked for a day, then wouldn’t turn on.
I ordered them through Amazon (my daily habit), so I wondered what response I would receive from the company information link listed on the directions.
I sent an email, and within 10 minutes, I received a response from Otto with several steps to reset the machine. I followed each step, and when the device didn’t start, I began looking for the box I had thrown away because I knew I was returning it.
I sent a second email to the company with a video of me walking through each step, but there were no results.
Again, I received an immediate response from Otto, and to my surprise, the company was sending a replacement, which arrived within two days.
Still expecting to ship the non-functioning one back to the company, I emailed for the procedure. Otto replied, “We don’t refurbish our machines, so just dispose of it.”
The company, PuroAir, went Above and Beyond for this customer.
This column aims to highlight inspiring stories about organizations and businesses, or the individuals within them, who go ‘Above and Beyond’, showcasing their commitment to excellence, community service, or customer satisfaction. Contact news@knoxtntoday.com with your stories.
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