First Tennessee Bank has been selected by Money as the top bank in Tennessee for 2017.
Money’s annual list acknowledges banks with no (or easily waived) monthly fees, low or no ATM fees and above-average interest. Other factors included J.D. Power customer service ratings, geographic reach within a state, and mobile app ratings in the iTunes and Google Play stores.
In a press statement, First Tennessee CEO David Popwell said, “We are proud of the outstanding service of our employees, and are committed to offering a differentiated experience to all our customers and improving the communities in which we serve.”
Dave Miller, president of First Tennessee’s East Tennessee Region, said the selection proves that First Tennessee’s market differentiators are working: being the best at serving customers, investing in technology and maintaining competitive rates and fees. Miller said First Tennessee works at “being good stewards for the communities where we do business by providing financial literacy and empowerment and supporting the nonprofit organizations that make Tennessee so special.”
Money, an online product of Time Magazine, evaluated the largest 90 brick-and-mortar banks, 50 credit unions and 15 online banks in the U.S. as identified by bank consultancy firm Novantas. Bankrate.com collected data on fees, interest rates, and account requirements for checking and savings accounts, and that data was used to compare more than 800 accounts and 18,000 data points.
This year’s focus reflects customers’ need for both digital banking capabilities and at least occasional access to physical locations and human help. Full list at http://ti.me/2l9YeAi.